Business: Cape Town WOW Tours
Guide contact: Fred, +27 63 639 6490
Website: capetownwowtours.com
Last updated: 24 June 2026
Cape Town WOW Tours respects your privacy and aims to handle personal information responsibly and in line with South Africa's Protection of Personal Information Act (POPIA).
1. Information we may collect
Depending on how you contact or book with us, we may collect:
- Your name and surname.
- Phone or WhatsApp number.
- Email address, if you choose to provide it.
- Preferred tour, date, time, group size, and itinerary details.
- Relevant information you voluntarily provide, such as mobility needs, medical concerns, injuries, or emergency details.
- Messages sent through WhatsApp, the contact form, or other communication channels.
- Photos or videos from tours, where relevant and not objected to.
2. How we use information
Personal information is used to respond to enquiries, manage bookings, send meeting points and itinerary details, communicate practical updates, plan suitable tours, handle payment or booking administration, and improve the guest experience.
3. WhatsApp, phone, and email communication
WhatsApp is a primary contact method for Cape Town WOW Tours. If you enquire or book, you may receive booking confirmations, itinerary information, weather updates, safety messages, or practical logistics related to your tour.
You can ask not to receive non-essential promotional messages. Operational messages may still be needed for confirmed bookings.
4. Payments and third-party platforms
If payments, map services, WhatsApp, or booking tools are used, those services are operated by third parties. Their own privacy policies and terms apply to the information processed through their platforms.
5. Sharing information
Information may be shared only where reasonably needed, such as with a guide involved in your tour, emergency or medical services in a safety situation, payment or booking providers, or where required by law.
Cape Town WOW Tours does not sell, rent, or trade your personal information.
6. Website data, cookies, and analytics
This website may use standard hosting logs, basic analytics, cookies, or similar technologies to understand site usage, improve performance, and keep the website functioning. This type of information is generally technical or aggregated.
7. Photos and videos
Photos or videos may be taken during tours and used for memories, social media, or website promotion. If you prefer not to appear in photos or videos, please tell Fred before the tour starts.
8. Storage and security
Reasonable steps are taken to protect personal information from unauthorised access, loss, or misuse. Information is kept only for as long as reasonably needed for bookings, communication, safety, accounting, legal, or legitimate business purposes.
9. Your privacy rights
You may ask to access, correct, update, or delete personal information held about you, subject to legal and practical booking record requirements. You may also withdraw consent where processing is based on consent.
10. Changes to this policy
This Privacy Policy may be updated from time to time. The latest version will be published on this page with the updated date.
11. Contact
For privacy questions, contact Fred on WhatsApp or call +27 63 639 6490.